What is Trustly?
Trustly is a digital payment method that allows you to pay for purchases online securely using existing funds from any one of your online bank accounts. You do not need your bank card, nor do you need to download any other app or pre-register to pay with Trustly.
How secure is Trustly and will they store my data?
Trustly uses the highest encryption standard available, in addition to the banks' security system.
Is Trustly licensed?
Yes, Trustly is a licensed payment institution in all of its existing markets. Since Trustly was started in Sweden, Trustly is authorized and supervised by the Swedish Financial Supervisory Authority. Trustly also holds a European Payment Services Provider (PSP) license in accordance with the Payment Services Directive (PSD, 2007/64/EC). In the US, Trustly is state-regulated as required to serve its target markets.
What do I need to pay with Trustly?
An online bank account, your own biometrics (fingerprint/facial recognition) and a device. Trustly is optimized for mobile but you can also use desktop to make a Trustly payment in a checkout. Regulation requires two factor authentication for these payments, including biometrics. This means you can confirm your payment with a fingerprint or face ID – faster and safer than cards.
Why should I use Trustly?
Simple: There’s no signup, no app download and no fee.
Instant: Refunds are sent to your account instantly
Secure: Backed by bank-level security and two-factor authentication.
Limitless: Trustly does not set limits on the number or value of your transactions.
How is it different from card payments?
You don’t need to fill in lengthy card numbers and won’t make any input errors – no more frustrating, unnecessary interactions with support. Cards can be stolen or cloned – impossible with Trustly. Also, refunds will settle instantly back into your account with Trustly. Not five to 10 days as with card payments.
How does Trustly work?
1. Select Trustly in the checkout when you’re ready to pay.
2. Select your bank, log in and choose the account to pay from.
3. Confirm your payment with fingerprint or Face ID. Done!
Is Trustly free?
Yes, Trustly is always free to use and there are no hidden fees or charges. If you see Trustly on your bank statement, it is just because they have processed the payment for a purchase which you made online.
Does Trustly offer support?
Yes, for more on Trustly’s support, click here.