We're committed to fast processing and dispatch times, so we’re unable to make any changes to your order once it’s been placed. This includes adjustments to your address, email, billing address, and adding or removing items.
If you placed your order in the last 30 minutes, you can cancel it before we begin processing. If your order is past 30 minutes, we won’t be able to stop your order from being delivered.
The easiest way to cancel your order is through our web chat. To chat with Hollie, our virtual assistant, simply click on the chat icon in the bottom right corner of your screen. Hollie will need your order number and email address to check the status of your order. If your order hasn’t been processed, you can cancel it with just a click. Alternatively get in touch here.
If you've missed the 30-minute window, don't worry! You can still return your order within 30 days of purchase at no cost. For all the details on our free return options and returns policy, please visit: https://www.hollandandbarrett.ie/info/delivery-and-returns/returns/. If returning your order is a bit tricky, you can simply refuse the parcel when it’s delivered, and the courier will return it to us. Just keep in mind that this might delay your refund.
Whatever you decide, once we receive your returned order, we’ll take care of the processing and issue your refund automatically. Please allow up to 14 days for everything to be sorted.
Why is the incorrect address showing my order?
- If you used PayPal or Apple Pay, it could be that the address linked to these payment methods is wrong or needs updating.
- The default address selected in your online account may be wrong or needs updating.
If the address issue is related to your payment method and was confirmed at checkout as the delivery address, we're unable to offer a refund or replacement. In such cases, please contact your payment provider to dispute the charge.
Alternatively you could try the following options:
- Update your delivery options using your courier tracking link: Royal Mail delivery options allow you to collect the order from a Post Office or Delivery Office.
- Request your parcel to be left at a reception or concierge: If you reside or previously resided in flats this may be an option.
- Retrieve your parcel from your previous address: If you're in contact with the new occupier, you may be able to pick up the parcel from them. If the resident of the address refuses the delivery, it will be returned to us and a refund will be processed.
If you still need further help with this issue, Contact us.
Essential steps to prevent future issues:
- Payment Methods: If you used PayPal or Apple Pay, ensure the address linked to these payment methods is accurate before placing your order.
- Default Address: Check the default address selected in your online account to ensure it's up to date. Remove any old addresses from the account.
- Reviewing delivery information: Double checking your delivery address before you proceed with payment can prevent any potential mistakes and ensure smooth delivery.