- Your order may have been split and another parcel may be on its way to you. To find out if your order has been split into multiple parcels, visit the ‘My orders’ section of the ‘My account’
- There could be an issue with some of our items are so popular they go out of stock extremely quickly. You can sign up for email alerts to notify you when these come back in stock – but be quick!
If your order hasn’t been split and the item is still in stock on the website, please get in touch with your order number and we will look into this further for you.