Why your promo code might not be working
If your promotional code isn’t applying at checkout, there are usually a few simple reasons behind it. The steps below should help you sort it quickly, so you can still get what your body needs without missing out on those savings.
Using your H&B&Me points online
Here’s how to use your points on our website or app:
- Log in to your account
- Add your items to your basket and head to checkout
- Scroll to your points balance (If you have 50 points or more, you’ll see the option to apply them) You can use the full amount or choose how many points to spend
- Select your amount (in 50p increments) and apply it
- You’ll see your saving applied (for example, “Saving £3.00 with points”)
- Continue to payment to complete your order
Using a discount code
If your code isn’t working, it’s worth checking the following:
- Make sure the code is entered exactly as shown, including any hyphens or numbers
- Check the terms and conditions to confirm the items in your basket are eligible: https://www.hollandandbarrett.com/info/redeem-in-store/
- Some products are excluded and will show this clearly on the product or basket page
- Some codes are app-only, so they won’t work on the website
- Check the expiry date, the code may no longer be valid
- Some codes require a minimum spend
- If you’ve used points or other offers, your basket total may fall below this
- Only one discount code can be used per order
Trusted Seller items
Some discount codes don’t apply to Trusted Seller products, especially those shipped directly by partners.
- You’ll see this clearly on the product page if it’s excluded
- If your basket includes both H&B and Trusted Seller items, your code can still apply to eligible H&B products (as long as you meet the offer conditions)
Blue Light / NHS discount
To use your Blue Light discount online:
- Log in to your Blue Light Card account and generate your code
- Enter it in the ‘Discount Codes & Offers’ box at checkout
- Check the terms and conditions for any exclusions: https://www.hollandandbarrett.com/info/nhs/
Just a heads up, this code can’t be combined with other discount codes.
UNiDAYS / Student discount
To use your student discount:
- Log in to your UNiDAYS account
- Find the H&B brand
- Generate your code
- Apply your unique code in the basket page
- Check the terms and conditions for any exclusions: https://www.hollandandbarrett.com/info/terms-and-conditions/student-discount/
This discount can’t be combined with other codes.
H&B&Me bonus points vouchers
Using a bonus points voucher:
- Log in to your account
- Enter the voucher code in the ‘Discount Codes & Offers’ box
If applied, you’ll see it listed in your basket.
Good to know:
- Bonus points won’t show in your order total, but they’ll be added to your account after purchase.
- Bonus points vouchers can be used alongside discount codes, so you don’t have to choose between them.