If your promotional code isn't working for your online order, there could be a few reasons for this. The options below might help you understand the issue.
Spending your H&B&Me points online:
Here’s how to use your points on our website or app:
- Log in to your online account.
- Add your items to your basket as usual.
- Head to checkout and scroll down to see your points balance.
- If you have 50 points or more, you’ll see the option to use the full points amount (save £3.00 for example, if you have 300 points) or edit savings.
- If you choose edit savings, you can choose how many points you’d like to spend (in 50p increments) using the plus and minus button, and apply them to your order, for example if you have 300 points but only want to spend 200.
- Once applied, you'll see 'Saving £3.00 with points' (for example)
- Continue to payment to complete your purchase.
Discount code:
To use a Discount Code online, please ensure the following:
- Enter the code in the 'Discount Codes & Offers' box on the basket page.
- Make sure to check the T&Cs for item eligibility: https://www.hollandandbarrett.com/info/redeem-in-store/ Some individual items will state ‘Discount codes cannot be used with this product’ so please look out for this on the item page or it will be displayed in the basket page.
- Some discount codes are App exclusive, this means they can only be used on the App and not on the website.
- All discount codes have an expiry date, so make sure to double check your code hasn't expired.
- Some discount codes require a minimum spend, so please ensure you meet this requirement. If you've used H&B&Me points or if the items you've ordered are part of a different promotion that reduces your total, you may need to add more items to reach the minimum spend.
Please be aware discount codes cannot be stacked, only one discount code can be used at a time.
Trusted Seller Items
Some promotions and discount codes don’t apply to trusted seller items, especially those delivered directly by the seller. If that’s the case, you'll be able to see this clearly on the product page with the message 'Discount codes cannot be used with this product'
If your basket includes both Holland & Barrett items and trusted seller items, you can still use a discount code, as long as the H&B items meet the offer’s terms (like a minimum spend). The discount will just apply to the eligible H&B products.
Blue Light / NHS discount
To use a Blue Light discount code online, please ensure the following:
- Log in to your Blue Light Card account, redeem on the site, and you will receive your unique code for online use.
- Enter the Blue Light discount code in the promotional code box found in the Discount Codes & Offers section on the basket page.
- Double check the T&Cs for the Blue Light discount for any exclusions: https://www.hollandandbarrett.com/info/nhs/
Please be aware discount codes cannot be stacked, only one discount code can be used at a time.
UNiDAYS / Student discount
To use a UNiDAYS discount code online, please ensure the following:
- The discount is exclusively for verified UNiDAYS members. Please remember that the UNiDAYS discount cannot be combined with any other offers or discount codes.
- Keep in mind that some items might not qualify for discount codes, so it's wise to review the terms and conditions here: https://www.hollandandbarrett.com/info/terms-and-conditions/student-discount/
- Make sure to apply the unique discount code to the 'Discount codes & offers' section, in the 'Enter a promotional code' box in the basket page.
H&B&Me bonus points
To use your H&B&Me bonus points voucher online, please ensure the following:
- First make sure you’re logged into your account.
- In the basket page, enter the bonus points voucher number in the 'Discount codes & offers' box
- If it's applied successfully, you’ll notice the bonus points voucher number listed in the Discount Codes & Offers section. Please be aware that this amount of bonus points won’t be displayed in amount of points collected on the order.
- Please check the T&Cs of the bonus points voucher to make sure the eligible items or minimum spending amount qualify for the bonus points voucher.
*Just so you know, bonus points codes aren’t classed as discount codes. This means they can be used alongside discount codes.