Help Centre

Promoted articles

• Where is my order?
• Paying with Trustly
• I live in Europe, why can’t I order from you anymore?
• I live in Ireland, how much of this product am I able to order in one go, and how frequently am I allowed to place an order?
• I live in Ireland, can I place the rest of my order separately, and if I do that am I breaching customs restrictions?
• I live in Ireland, why can’t you split it into two orders for me?
• I live in Ireland, why have you had to cancel part of my order?
• I live in Ireland, why does my order need to go through customs now, it didn’t before?
• Why have you closed your Irish distribution centre?
• I live in Ireland, why are you now shipping my orders from the UK?
• I live in Ireland, why can’t I order some products from you anymore?
• Paying with Clearpay
• How to check if we have stock of a product
• How to order by phone
• I've received damaged, missing or incorrect item - What should i do?
• I am missing an item from my order
• Can I change or cancel my order?
• Evri - the new Hermes
• How long will you hold my Click and Collect order for me at the store?
• Same Day Click and Collect
• Refund timescales
• How to cancel your subscribe & save order for an item
• How do I find all current promotional offers?
• How to Switch Off App Notifications- Apple devices
• Rewards for Life - Play for Perks
• How to, cancel/amend marketing preferences
• How to, request access or delete personal details (GDPR)
• Product Recall of Soya Lecithin 1200MG and 1325MG
• How to, check which version of the H&B app you have
• Ivie Wellness
• How do I reset my password?