How can we help you?
The Royal Mail strikes of 30th September and 1st October may cause delays to our Click and Collect service. We will contact you as soon as your order is ready to collect.
- Where is my order?
- How to check if we have stock of a product
- How to order by phone
- I've received damaged, missing or incorrect item - What should i do?
- I am missing an item from my order
- Can I change or cancel my order?
- Evri - the new Hermes
- How long will you hold my Click and Collect order for me at the store?
- Same Day Click and Collect
- Refund timescales
- How to cancel your subscribe & save order for an item
- How do I find all current promotional offers?
- How to Switch Off App Notifications - Apple iOS Devices
- Error with some Rewards for Life voucher values
- Rewards for Life - Rewards Roulette
- How to, check which version of the H&B app you have
- IvieWellness FAQ
- How do I reset my password?