How can we help you?
Due to technical issues at our Irish distribution centre, we are experiencing some delays to European and Irish orders. We are working hard to fix this and apologise for the inconvenience.
- Where is my order?
- I live in Europe, why can’t I order from you anymore?
- I live in Ireland, how much of this product am I able to order in one go, and how frequently am I allowed to place an order?
- I live in Ireland, can I place the rest of my order separately, and if I do that am I breaching customs restrictions?
- I live in Ireland, why can’t you split it into two orders for me?
- I live in Ireland, why have you had to cancel part of my order?
- I live in Ireland, why does my order need to go through customs now, it didn’t before?
- Why have you closed your Irish distribution centre?
- I live in Ireland, why are you now shipping my orders from the UK?
- I live in Ireland, why can’t I order some products from you anymore?
- Paying with Clearpay
- How to check if we have stock of a product
- How to order by phone
- I've received damaged, missing or incorrect item - What should i do?
- I am missing an item from my order
- Can I change or cancel my order?
- Evri - the new Hermes
- How long will you hold my Click and Collect order for me at the store?
- Same Day Click and Collect
- Refund timescales
- How to cancel your subscribe & save order for an item
- How do I find all current promotional offers?
- How to Switch Off App Notifications- Apple devices
- Rewards for Life - Play for Perks
- Product Recall of Soya Lecithin 1200MG and 1325MG
- How to, check which version of the H&B app you have
- Ivie Wellness
- How do I reset my password?