I want to make a complaint:
We're sorry to hear you’re unhappy with a product or service you’ve received from us. Please get in touch so we can put this right for you. You can give us a call, chat with us, or leave a message here.
Alternatively, you can email us at customerservices@hollandandbarrett.com and we'll aim to respond within 48 hours.
Important: If you feel unwell after using one of our products, please seek medical attention before contacting us. Your safety is our priority—consider calling 111 or your GP, and in emergencies, call 999. Once you're ready, contact our customer service team who'll be able to help.
I have an existing complaint:
If you've spoken with someone regarding your complaint but it hasn't been resolved, we really want to hear from you. Our specialist Customer Experience team is here to help, please reach out to us here. Just include the reference number for your complaint and let us know how you'd like to be contacted. We'll get back to you within 48 hours.
We hope you'll be completely satisfied with our resolution but if you're not, we are required to inform you about Alternative Dispute Resolution (ADR).
Holland & Barrett doesn't currently subscribe to any ADR provider, but one option you might consider is: https://www.cdrl.org.uk/