Contacting our stores
We know sometimes you just want a quick answer from a store. To make things simpler and more consistent for every body, our stores don’t have public phone lines, and we’re not able to share individual store numbers.
All calls come through to our Customer Service team, who are set up to help you quickly and get the right answer without you having to chase.
Need something store-related?
You might find what you need straight away here:
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Store location or opening hours:
https://www.hollandandbarrett.com/stores/ -
Stock availability:
How do I check stock in store? – Help Centre -
Click & Collect:
https://www.hollandandbarrett.com/info/delivery-and-returns/click-collect/ -
Store feedback:
Contact us – Help Centre
If you still need help, we can contact the store on your behalf and come back to you with the right information, so you don’t have to do the legwork.
Why can’t I call the store directly?
There are a few reasons behind this, all designed to make things smoother for you:
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Consistent support
Whether you’re shopping for your body online or in-store, you’ll get the same level of help every time -
More time in store for customers
Store teams are focused on the people in front of them, helping with advice, products and routines -
Faster answers
Our Customer Service team can often resolve things quicker, with access to systems and tools that stores don’t have
What number is shown on the Store Locator?
If you’ve seen a phone number on our Store Locator page, that’s our Customer Service team, not the store itself.
They’ll be able to guide you, check details, or speak to the store for you if needed, so your time and routine stay on track.