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Order Issues

What's wrong with your order?

  • I've received damaged, missing or incorrect item - What should I do?
  • How can I cancel my order for home delivery?
  • Why Has My Honey Crystallised?
  • I ordered something on TikTok Shop and need help with the order
  • I received an email that my parcel was damaged in transit - what now?
  • Can I make changes to my order?
See all 11 articles

Payment Methods

  • I'm having trouble making a payment, what should I do?
  • How to obtain a refund if overcharged in-store
  • My order payment is pending, what will happen next?

Customer service

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