What's wrong with your order?
- I've received a damaged, missing or incorrect item - What should I do?
- How can I cancel my order for home delivery?
- Where is my order?
- Late Order Resolution
- I'm missing a free item from my order
- I ordered something on TikTok Shop and need help with the order
- I received an email that my parcel was damaged in transit - what now?
- Where is my order? - Delayed
- Can I make changes to my order?
- My orders been delivered to the wrong address, what now?
- Where can I find information about my order?
- Can I exchange a product?
- How to locate a product Best Before End and Batch Number
- My parcel has been returned to the sender, what happens now?
- Where is my order? It’s marked as delivered but I still don’t have it.
- Why haven’t I received an email to confirm my order?
- Attempted delivery