Need help with your TikTok Shop order?
If you’ve ordered through TikTok Shop and something doesn’t feel quite right, it’s important to get you to the right place quickly so your routine isn’t held up.
TikTok Shop orders are managed directly by TikTok, which means their support team is best placed to look into anything for you.
How to get help
You can contact TikTok Shop Customer Services through your app:
- Head to the ‘Orders’ section in TikTok
- Select your order
- Choose ‘Get help’ or ‘Contact support’
Their team will be able to check your order and get things moving for you.
Why TikTok handles this
When you order through TikTok Shop, you’re buying through a separate platform that stocks our products.
That means TikTok manages:
- Orders and delivery
- Payments and refunds
- Promotions and pricing
So you might notice prices or offers that look different from what you see on our website or in store.