Need Help with Your TikTok Shop Order?
If you’ve placed an order through TikTok Shop and have any questions or issues, we’re here to guide you in the right direction! TikTok has a dedicated customer service team ready to help.
You can reach TikTok Shop Customer Services through the ‘Orders’ page in your TikTok App, the team will help you with your order query.
TikTok is responsible for it’s own pricing and promotions. When you place an order through TikTok Shop, it's a separate platform that stocks our products.
That means prices, offers and discounts on TikTok may be different from what you’ll see on our website or in store.