Missing a promotional item? Let’s check what’s happened
If something doesn’t look right with your offer, it can throw off your plan, especially when you’re stocking up to support your body and routine.
Most of the time, it comes down to how the offer works in the basket. Here’s a quick way to sense-check.
Buy One Get One Free (BOGOF)
To get the free item, you’ll need to add 2 qualifying products to your basket.
- Add 2 → you’ll receive 2 (1 is free)
- Add 1 → you’ll receive 1 (no free item)
You can mix and match across included products, and the cheapest item will be free automatically at checkout.
3 for 2
To unlock the offer, you’ll need 3 qualifying products in your basket.
- These can be the same or mixed
- The lowest-priced item becomes free
- You’ll see this applied before you pay
Buy One Get One Half Price (BOGOHP)
Add 2 qualifying products to your basket.
- The cheapest item will be half price automatically
- You can mix and match within the offer
Still not right?
If everything looks correct and something’s still missing, we’ll get this sorted so your routine isn’t disrupted.
- Fill in the missing items form: here.
Made a small slip?
It happens, especially with mix & match offers.
You’ve got a couple of easy options: