Think your parcel’s been delivered to the wrong address?
We know how frustrating that can feel, especially when you’re expecting something to support your routine. Let’s run through a few quick checks to help you track it down.
First, check your address details
It’s worth double-checking everything was set up correctly at checkout:
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Order confirmation email
Make sure the delivery address listed is correct.
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PayPal or Apple pay
These can override your saved address, so check the details linked to your payment method are correct.
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Your H&B account
Confirm your saved default delivery address is up to date.
Check around your delivery location
Sometimes parcels are safely delivered nearby:
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Delivery card
Look for a card from the courier with more details.
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Neighbours
A neighbour may have accepted it for you.
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Safe places
Check spots like a porch, shed, garage or behind bins.
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Tracking details
Review the delivery photo or GPS location in your tracking link.
Still can’t find it?
If your parcel hasn’t turned up after these checks, we’ll step in and help get things back on track.