Once an order’s been placed, there’s only a short window where we can make changes, so here’s what’s possible:
We can:
- Update the delivery address, but only within 30 minutes of placing your order
- Cancel the order, only within the first 30 minutes
We can’t:
- Change the email or billing address
- Update the payment method
- Add or remove items from your order
- Stop the order from being delivered past 30 minutes of it being placed
- Change the address on the order past 30 minutes of it being placed
If you’ve just placed your order and need to cancel it, you may still be able to do this using the form below, as long as it’s within the 30-minute window:
Missed the window? Don’t worry, you can still return your order completely free of charge.
You’ll find all the details on how to return right here:
UK: https://www.hollandandbarrett.com/info/delivery-and-returns/returns/
IRELAND: https://www.hollandandbarrett.ie/info/delivery-and-returns/returns/
Once your return arrives back with us, we’ll process your refund automatically. Just give it up to 21 days to show in your account.