Your order damaged in transit? Let’s get this sorted
We’re really sorry your parcel didn’t arrive in the condition it should have. That’s not the kind of experience your body or your routine needs.
The quickest way to put things right is to complete the ‘Refund or Replace Order’ form at the bottom of this page. Just add your order number and email, and we’ll take it from there.
How would you like us to fix this?
-
Replacement:
We’ll resend your items at no extra cost, using the fastest delivery available, so your routine can get back on track.
-
Refund:
If you’d prefer a refund, we’ll process this for the damaged items.
This usually reaches your account within 3 to 5 working days.
A couple of helpful things to know
Paid in-store?
If you bought your item in store, you’ll just need to head back with your proof of purchase. The team there will get this sorted for you.
No replacement option showing?
This usually means the item is currently out of stock. We know that’s frustrating, especially if it’s part of your routine.
Not seeing a refund option?
This can depend on how the order was placed. If anything feels unclear, just reach out and we’ll talk it through with you.
Ready to get started?
Complete the form below:
Using the app? You can complete the form using this link:
https://www.hollandandbarrett.com/self-serve/gb