We're sorry if you didn't receive a confirmation email after placing your order.
This might happen for a few reasons:
- The email could have ended up in your spam/junk folder.
- Your email address might have been entered incorrectly when you placed the order.
- A technical issue could have prevented your order from reaching our system, resulting in a failure.
You might want to try the following:
- Check your spam/junk inbox.
- Log in to your online account, go to 'My H&B', and click on 'My Orders'. If you can see your order here, it means it has been successfully processed.
- Check the account you used to pay for the order. If you have any 'payments pending', it may indicate a processing error.
- If it’s been over an hour since you placed your order and you haven’t received a confirmation email, it’s likely that your order has not gone through. In this case, the pending transaction will take 5 - 7 working days to clear from your account.
Please keep in mind:
- Pending transactions on your credit or debit card are still held by your bank, not by Holland & Barrett. It’s normal for pending transactions that aren't processed to return to your account within 5 - 7 working days.
- Paypal may hold these funds for up to 21 days before they are returned to your account.
- If you have any questions about pending transactions on your credit/debit card or Paypal account, please reach out to your account provider directly.