Your order hasn’t arrived? Let’s get this sorted.
We’re really sorry your order hasn’t turned up as expected, we know that can disrupt your routine when you’re expecting something your body relies on.
If your delivery was to your home address, here are a few quick things to check for that often help track it down:
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Check your tracking details
Click “Get more details” or “View tracking details” (this can vary by courier) to see the delivery photo, GPS location, and full drop-off information. -
Look for a delivery card
The courier may have left a card with extra details about where your parcel is. -
Ask around at home or nearby
It might have been signed for by someone in your household or a neighbour. -
Check safe places
Have a look in spots like your porch, shed, garage, or behind bins where it may have been left securely.
Still can’t find it?
If your order hasn’t turned up after these checks, or if you chose Click & Collect, we’ll step in and help get things back on track.