Trouble making a payment? Let’s get your wellness routine moving again.
We know payment issues can feel frustrating, especially when you’re ready to check out and get your body the items it needs. The good news is, a few quick checks usually help get things back on track.
Start with these quick checks
-
Double-check your card details
Make sure the card number, expiry date and CVV are all entered correctly. -
Check your billing address matches your card
This needs to match exactly what your bank has on file. -
Make sure there are enough funds available
If needed, try another payment method to keep things moving. -
See if your bank has flagged the payment
Sometimes banks pause payments for security reasons, so it’s worth checking your banking app or any messages from your bank.
Still having trouble? Try this next
- Switch browser, Google Chrome tends to work best
- Clear your browser cache and cookies, especially if you’ve tried checking out a few times already
- Try another device, sometimes that’s all your checkout needs to flex properly again
Still not working?
If you’re still seeing an error or your payment isn’t going through, get in touch with us here and we’ll take a closer look, or we'll place the order for you.
Having trouble with a subscription payment?
If this is related to a recurring subscription payment, head over to:
Why has my subscription payment failed? – Help Centre
You’ll find more tailored support there to help keep your wellness routine on track.