Product affected:
OMBAR Oat M’lk Smooth & Creamy Chocolate 70g (SKU 063999)
What’s happened?
The brand owner has recently updated the recipe for this product. It now contains cashew and hazelnut, which were not listed in the allergen information on our website at the time of purchase. As a precaution, we’ve removed this item from sale and stopped any further distribution while we resolve this issue with the supplier.
What this means
If you have an allergy or intolerance to nuts (cashew or hazelnut), please do not consume this product.
If you do not have a nut allergy, the product remains safe to consume.
What to do next
Please do not eat this product if you a have a nut allergy or intolerance.
If you've eaten the product and feel unwell or worried, please seek medical advice as soon as possible.
If you're unable to consume the product, you can easily request a refund.
How to request a refund
In store: the quickest way to receive a refund is in one of our stores. Please bring your product safety notice with you and order confirmation (either printed or on your device), and the team will take care of it.
Online: Complete our Product recall/withdrawal web form here: Submit a request – Help Centre and include your order number and a note requesting a refund. We’ll process this within 7–10 days.
We’re very sorry for any concern or inconvenience this may have caused. Your safety is our top priority, and we’re taking steps to ensure our product information is always clear and accurate. If you have any other concerns or would like to speak to one of our experts you can get in touch here.