Can someone else collect my order?
Yes, that’s absolutely fine.
If someone’s collecting on your behalf, just make sure they bring your confirmation email or the collection message we sent, so everything goes smoothly at the till.
Good to know
We’ll hold your order in store for 14 days, giving you a bit of flexibility to collect when it suits your routine.
If it’s not collected in that time, we’ll automatically process a refund.
- Paid online? Your refund will go back to your original payment method.
- Paid in store? You’ll just need to pop back in with your proof of purchase so the team can sort your refund.
If anything’s unclear or plans change, we’re here to help make things as easy as possible so your routine stays on track.