Here's everything you need to know about buying, using and managing your gift card.
Where can I buy a Gift Card?
You can buy a H&B gift card from any of our stores. Gift cards can be redeemed in store or online at the checkout.
Can I top up a gift card?
Gift cards can’t be topped up. They’re for a single purchase amount when you buy them.
What should I do if my gift card hasn’t been activated?
If your gift card isn’t working, you can call our customer service team or pop back into store with your gift card and receipt.
Can I use a gift card with other promotions?
Yes, you can use a gift card alongside other offers and promotions.
Can I use more than one payment method with a gift card?
Yes, you can. If your gift card doesn’t cover the full amount, you can pay the remaining balance using another method, like a debit or credit card, cash, or store credit.
What happens if I don’t spend the full balance?
Any remaining balance will stay on your gift card, ready for you to use next time.
How long is a gift card valid for?
Gift cards are valid for 24 months from the date of purchase.
How do refunds work for purchases made with a gift card?
Online refunds are automatically returned to the original payment method. If a gift card was used, the refunded amount is credited back to that gift card. In-store returns are refunded through store credit vouchers. If you no longer have the physical gift card, please contact customer services.
Can I earn loyalty points when I pay with a gift card?
You won’t collect points when you buy a gift card, but you will earn points when you use it to pay for your purchase.
What values are gift cards available in?
Gift cards can be purchased from £5 up to £250. You can choose any amount within that range.
Is there a limit to how many gift cards I can use in one transaction?
There’s no limit, you can use multiple gift cards in a single transaction.
Can I return or refund a gift card?
Gift cards act like cash and aren’t refundable or returnable once purchased.
Can I view transactions made with my gift card?
At the moment, it’s not possible to view a transaction history for gift cards.
How can I check my gift card balance?
You can check your balance online using our balance checker, or pop into store and a colleague will be happy to help.
- UK: https://www.hollandandbarrett.com/gift-card/balance-check
- IRELAND: https://www.hollandandbarrett.ie/gift-card/balance-check
Can I use my gift card to place an online order in store?
Not at the moment but this will be coming soon. You can use the gift card to make an online purchase through the website or for in-store purchases as an alternative.
Can I receive an e-gift card to send directly to someone?
Not at the moment but this will be coming soon.
What happens if my gift card has been lost or stolen?
Gift cards act as cash and cannot be replaced. If you have the barcode and pin, please call our customer service team, who may be able to help you further.
Can I add my gift card to my google wallet/apple wallet?
Not at the moment but this will be coming soon.
I did not complete the checkout process, but my gift card balance has been taken.
The reserved balance should normally become available again within 30–60 minutes. However, please allow up to 24 hours in case of any processing delays.
Can I use a One4all gift card at Holland & Barrett?
Yes, you can. We accept One4all gift cards in our stores, giving you another way to shop for your wellness favourites. One4all gift cards can't be used online.