Need to update your delivery address?
If you’ve spotted a mistake in your delivery address, don’t worry, there’s a short window where we can help get things back on track.
We know how important it is to have your order land in the right place, especially when it’s part of your routine.
What to do first
If you contact us within 30 minutes of placing your order (via chat or phone), we’ll do our best to update the address before it’s processed.
You can find our contact details here: Contact us – Help Centre
Short on time?
If the 30-minute window is nearly up, the quickest option is to cancel your order and place a new one with the correct address.
You can use the cancellation form below. Just keep in mind, cancellations are only possible within those first 30 minutes.
Missed the 30-minute window?
Once that window has passed, we’re no longer able to change the address or stop the order. That’s because your order moves quickly through our system so it can get to you as soon as possible.
If your order is going to the wrong address
There are still a few ways you might be able to catch it:
- Use your courier tracking link to see if you can redirect it to a local pick-up point
- Leave delivery instructions if there’s a reception or concierge at the address
- Arrange collection from the address if you’re in contact with the current occupant
If the parcel can’t be delivered
If the parcel is rejected or can’t be delivered, it’ll be sent back to us.
Once it arrives, we’ll process a full refund. This can take up to 21 days, depending on how quickly it makes its way back through the courier network.