If you are purchasing in-store, we are able to look for your account on our tills using your email address or postcode. However, it is always best to keep your card with you when you are making a purchase.
We also provide you with a key fob, or you can download the app and to access an your card on-screen, in addition to controlling your account.
If you happen to forget to use your card when making a purchase in-store, simply keep hold of the receipt and ask for the points to be added the next time you pop into your local store.
Alternatively, you can contact customer services and we will be able to add these on for you: Contact us
You have 4 weeks to reclaim lost points from a previous purchase, as long as you keep hold of the receipt.