Requested a password reset but got an account creation email?
If you've asked to reset your password and received an email titled "Create a Holland & Barrett account", it usually means we couldn't find an online account linked to the email address you entered.
Don't worry, this can happen for a few different reasons:
- You've shopped with us before as a guest
- You've used your email address in store
- You receive marketing emails from us
- You're new to Holland & Barrett and haven't created an online account yet
Even if you've placed an order with us before, checking out as a guest doesn't automatically create an online account. You'll still need to create one before you can sign in or reset a password.
To get started, simply select Create account in the email you received. This will set up your online account using the email address you entered.
Once that's done, you'll be able to sign in, manage your details, and make it easier to keep track of the products that support your body and wellness routine.
If you're still having trouble, we're here to help: Contact us – Help Centre