Creating a secure password
A strong password helps protect your account, so your details, orders and routine stay safe and in your control.
Here are a few simple ways to make yours more secure.
Make it longer
We ask for a minimum of 8 characters, but longer passwords are much harder to guess.
If you can, aim for 12 characters or more.
You won’t need to update your password regularly, but we may ask you to if there’s ever a risk to your account.
Mix things up
Use a combination of:
- Upper and lowercase letters
- Numbers
- Symbols
Try to avoid obvious patterns or substitutions like:
- Names, places or dates of birth
- “p@ssword” or similar variations
- Simple sequences like “1234” or “1qaz2wsx”
These are easier to crack than they might seem.
Keep it unique
Using the same password across multiple accounts can put you at risk.
If one account is compromised, others using the same password could be affected too.
Add an extra layer
Where possible, use Multi-factor Authentication (MFA) alongside your password.
This adds another level of protection to your account. While it’s not available on H&B just yet, many other services offer it.
Store it safely
Try not to write passwords down.
Instead, you can use a password manager to generate and store strong, unique passwords. Many browsers offer this too, so you only need to remember one main password.
Taking a few moments to strengthen your password helps keep everything running smoothly, so your account stays secure.