After you’ve returned your item
Once you’ve sent your return, it can take up to 21 days for everything to be received, checked and processed.
If it’s been less than 21 days and you haven’t had an update yet, don’t worry, your return is likely still moving through the process.
What happens next
As soon as your item has been checked, your refund will be processed automatically.
We’ll email you to let you know once this is done, so you’re not left guessing.
When you’ll receive your refund
After your refund has been processed, it usually takes up to 5 working days to land back in your account, depending on your payment provider.
Need to check your return?
You can track your return at any time through our returns hub.
Still not right?
If it’s been more than 21 days and your refund hasn’t come through, get in touch with us and we’ll help get things back on track, so your routine isn’t left waiting.