What is an e-receipt?
Exclusive to our H&B&Me members with an email address associated with their account, an e-receipt is the same as a paper receipt but is emailed to you rather than printed out in store. Stored in your inbox, you'll never need to worry about losing a receipt again!
How do I get an e-receipt?
When you make a purchase in store linked to your H&B&Me account, our store colleague will ask you if you wish to receive your receipt via email. No manual input of your email address is required.
How long does it take the e-receipt to land in my inbox?
As soon as the purchase is completed, the e-receipt will be processed instantly. This is dependent on your access to Wi-Fi/mobile data to access your receipt.
Can I opt out of receiving e-receipts?
The e-receipt is a transactional email, so there is no unsubscribe functionality included or required. However, the e-receipt is requested on a per transaction basis – you will have the choice at the till whether to receive an e-receipt, paper receipt (both) or no receipt at all.
My email address was entered incorrectly on my store e-receipt, can I change it?
The e-receipt will be delivered to the email address associated with your H&B&Me account. If you wish to update your account email address, please create a new account and contact us so we can help to link it for you.
Do e-receipts contain personal information?
The e-receipt will contain your first name as stated on your H&B&Me account and the list of products purchased, returned or exchanged. Depending on your method of payment, it will also show the last 4 digits of your debit/credit card.
Can I turn paper receipts into digital receipts?
Paper receipts cannot be sent as e-receipts after the purchase has been completed and the colleague has closed the transaction window. However, you will have the option to receive both a paper receipt and e-receipt for your transaction at the point of purchase if requested.
Can I get a refund with an e-receipt?
Yes – the returns barcode is included at the bottom of the email, which the store colleague will scan to process your return.
Can I use e-receipts for VAT purposes?
Yes - E-receipts contain the VAT registration number and breakdown of values.
Can I request an email gift receipt?
No - Gift receipts are not able to be delivered via email currently.
Can I use an e-receipt for warranty purposes?
Yes – the e-receipt is your proof of purchase and will be dated and time stamped to determine your return period.