If you’ve changed your mind about an online purchase, that’s absolutely okay. We know your body’s needs can shift, and you have the right to withdraw from your contract within 14 days.
You can do this by following our cancellation or return options below.
Registered Customers
Cancel your order
If your order was placed recently, usually within 20 minutes, you may be able to cancel it straight away through your account.
You’ll find the ‘Cancel’ button in My Orders on the website or app.
You can also follow the steps here:
https://help.hollandandbarrett.com/hc/en-gb/articles/360016951639-How-can-I-cancel-my-order-for-home-delivery
Return your order
If your order is on the move or has already arrived, you can return it within 30 days for a free refund.
You’ll find the ‘Start a Return’ button in My Orders on the website or app.
You can also follow the steps here:
https://help.hollandandbarrett.com/hc/en-gb/articles/360016952339-How-do-I-return-an-item-UK
Guest Customers
You can return your order within 30 days for a free refund.
- If you placed your order as a guest, you can start your return here:
https://www.hollandandbarrett.com/returns-service - Or follow the full return guidance here:
https://help.hollandandbarrett.com/hc/en-gb/articles/360016952339-How-do-I-return-an-item-UK
Submitting a cancellation or return request is how you exercise your right to withdraw from your online purchase contract.
Once your request has been submitted, we’ll send confirmation that we’ve received it.
We’ll also confirm once your cancellation or return has been fully processed, so you know everything’s been taken care of and your wellness routine can get back on track.