Items purchased in-store:
Please visit a H&B store with the item and receipt to obtain a refund or exchange.
Note: Customer services are not able to refund any purchases that are made in our stores.
Items purchased on-line through our App or website:
Click & Collect:
If your order has is cancelled because it has not been collected within 14 days, then you should receive your refund within 10 days after you receive our cancellation email.
We will issue a refund to the payment method used to pay for the order.
Delivery:
Once we have received your returned item(s), then you should receive your refund within 14 days.
We will issue a refund to the payment method used to pay for the order.
Notes:
If our Customer Services team agree to any refund, then you should receive that refund within 10 days.
If you do not receive the refund within the above timescales, please contact us https://help.hollandandbarrett.com/hc/en-gb/articles/360016953339-Call-us