Items purchased in-store:
Please visit a H&B store with the item and receipt to obtain a refund or exchange.
Note: Customer services are not able to refund any purchases that are made in our stores.
Items purchased on-line through our App or website:
Click & Collect:
If your order has is cancelled because it has not been collected within 14 days, then you should receive your refund within 3-5 working days after you receive our cancellation email.
We will issue a refund to the payment method used to pay for the order.
Delivery:
Once we have received your returned item(s), then you should receive your refund within 14 days.
We will issue a refund to the payment method used to pay for the order.
Notes:
If our Customer Services team agree to any refund, then you should receive that refund within 3-5 working days.
If you do not receive the refund within the above timescales, please contact us https://help.hollandandbarrett.com/hc/en-gb/articles/360016953339-Call-us