If you want to return or exchange within 30 days of receiving the item, then It’s FREE and easy to do so you have a couple of options.
In-store Return:
If you wish to return your item(s) at one of our stores, please bring along your receipt if purchased in-store or your order dispatch email, either on your device or printed out, for web orders. A member of staff will be happy to help issue a refund or exchange.
All refunds must be processed using the same payment method you used for your initial purchase. If, for any reason, you no longer have access to the original payment method, we will be pleased to provide you with an exchange or issue a credit note.
Important - If you have purchased items in a store known as a web-in-store order, this is when an order is created online within the store, you will need to return to the store to get a refund.
If you purchased online and can’t visit your local store you can return via post, here's how.
H&B.com orders:
We partner with Anpost for returns, you can choose to drop off or have your items collected.
Click HERE to arrange the return.
- Search for Holland & Barrett in the retailer box.
- Pop the information requested into the boxes and either log in if you have an Anpost account or continue as a guest.
- You'll then be able to select the returns method you prefer.
- Add the return to the basket and follow the steps to complete the return
If you need any help making a return please contact our customer service team here: Contact us
*Please have your order number and email address to hand, as these details are required