Cancelling your Click & Collect order
Your Click & Collect order will be safely held in store for 14 days from when it’s ready.
If it’s not collected in that time, we’ll automatically cancel it and process your refund.
Want to cancel sooner?
If you’d rather not wait, you can get in touch with us to cancel your order once it’s marked as ‘Ready to Collect’.
We’ll let you know when it’s ready by email or text, so you can decide what works best for you.
Just placed your order?
If your order was placed within the last 30 minutes, we may be able to cancel it before it’s sent to store.
You’ll need to act quickly, so it’s best to use the form or link below.
Using our app? You can get this sorted quickly by tapping here to complete the cancellation form: https://www.hollandandbarrett.com/self-serve/gb/cancel
Paid in store? Just so you know, if you placed and paid for your order in a Holland & Barrett store with one of our colleagues, you’ll need to pop back into that same store to arrange your refund.
If plans change, we’re here to help you find the easiest way forward, so your routine stays on track.