We are really sorry if this has happened, please get in touch using the relevant links below:
Important:
Please make sure you provide as much information as you can; This will allow our customer service team to resolve the issue as quickly as possible.
*If reporting a faulty or damaged item, please send us a photo by attaching it to the form.
Notes:
- For information on Delivery & Returns, click here
- For information specifically on returning products to us, click here
- If you choose to have the item replaced, our customer service team will select the fastest possible delivery
- If you choose to have the item refunded, please see this article for details on refund timescales: Refund timescales
If you have purchased something from Ocado that is damaged, missing or incorrect please get in touch with Ocado directly so that they can help you with this: Ocado Contact Us